Overview

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Once AutoLeadStar created its SaaS identity, the platform was expected to offer an industry standard Help Center. The company chose Zendesk’s infrastructure and expected that a design and architecture would be built within 2 weeks at a time when much of the data and structure were unclear and premature. The challenge was to create, in light-speed time, a strong architecture that would be generic and robust enough to withstand changes in strategy in the Help Center categories and compiled materials. Locating and working closely with an outsourced developer was imperative. Within less than three weeks, a Help Center robust platform was set up and was ready to go live.